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Anjali Nair D says a senior companion arranged for the household in Powai, Mumbai, refused several duties listed in the booking summary. The family had expected a two-day trial before the monthly plan began, a named coordinator and written confirmation of duties.
The requirement and budget were discussed on September 1, 2021. A candidate profile was shared and the first payment recorded on September 4. Nair reported the problem on September 5 and escalated it with supporting records on September 7. Nair followed up on October 9.
Nair says support acknowledged a profile mismatch and offered a new trial candidate. The family accepted a replacement after nine days and closed the matter.
Nair cites a medical-care checklist and coordinator emails.
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