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Ramneek Kaur says attendance for a senior-companion arrangement in Chennai’s Velachery area was irregular, leaving the family to arrange emergency cover. The household had expected a confirmed start, a named coordinator and written duties before a move.
The requirement and budget were discussed on September 2, 2022. A profile was shared and an initial payment recorded on September 7. By September 8, Kaur had reported a mismatch around the planned start. Kaur escalated the issue on September 10 and cites a booking invoice and WhatsApp export.
Kaur says the escalation desk offered service credits instead of a refund. The family cancelled and received credit for unused days. The last check was October 3.
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