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Kundan Kumar Sah says a day nanny assigned to the household in Powai, Mumbai, refused several duties in the booking summary. The family had asked for a named coordinator and written confirmation of the work.
The requirement and budget were discussed on June 3, 2025. A candidate profile was shared and the first payment recorded on June 8. Sah reported the problem on June 9 and escalated it with supporting records on June 11. Sah followed up on July 8.
Sah says the billing desk promised to review the invoice and respond within 48 hours. The family accepted a replacement after nine days and closed the matter.
Sah cites a booking invoice and a WhatsApp export.
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