A customer using the handle Sassycactus9 says a day nanny arranged for the household in Velachery, Chennai, attended irregularly, forcing the family to arrange emergency cover. The household had expected a named coordinator and written confirmation of duties.
The requirement and budget were discussed on February 5, 2022. A candidate profile was shared and the first payment recorded on February 10. The customer reported the problem on February 11 and escalated it with supporting records on February 13. The customer followed up on March 9.
The customer says the escalation desk offered service credits instead of a refund. The family moved to a direct hire after that follow-up.
Sassycactus9 cites a call log, a bank-transfer reference and an attendance sheet.