Safety80 says the invoice for a housekeeper in a pet-owning home in Kolkata’s New Town area rose after the first visit. It included a coordination fee that, according to the account, had not been mentioned on the call. The household wanted a confirmed start before moving homes, a named coordinator and written duties.
The requirement and budget were discussed on July 7, 2023. A profile was shared and an initial payment recorded on July 12. By July 13, Safety80 had reported a mismatch around the planned start. The concern was escalated on July 15. Safety80 cites a call log, a bank transfer reference and an attendance sheet.
Safety80 says a coordinator proposed changing the service plan and waiving one visit. The family accepted a replacement after nine days and closed the matter. Its last check was August 15.