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Navya says a weekend elder-care aide sent to the family in Kalyani Nagar, Pune, arrived without the identity documents the household had been told to expect. The family had asked for a replacement within 24 hours if needed, a named coordinator and written duties.
The requirement and budget were discussed on April 14, 2018. A candidate profile was shared and the first payment recorded on April 19. Navya reported the document problem on April 20 and escalated it with supporting records on April 22. Navya followed up on May 4.
Navya says support opened an attendance ticket and requested a copy of the duty sheet. The family accepted a replacement after nine days and closed the matter.
Navya cites a booking invoice and a WhatsApp export.
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