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CUSTOMER EXPERIENCEHousekeeper for a pet-owning home

# A disputed housekeeping invoice and replacement in Kolkata

Safety80 says a coordination fee appeared after the first visit. The family accepted a replacement after nine days and closed the matter.

**Experience shared by Safety80**Published July 12, 2023

AT A GLANCE

**Service**  
Housekeeper for a pet-owning home  
**Location**  
Kolkata, New Town  
**Incident date**  
July 12, 2023

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Safety80 says the invoice for a housekeeper in a pet-owning home in Kolkata’s New Town area rose after the first visit. It included a coordination fee that, according to the account, had not been mentioned on the call. The household wanted a confirmed start before moving homes, a named coordinator and written duties.

The requirement and budget were discussed on July 7, 2023. A profile was shared and an initial payment recorded on July 12. By July 13, Safety80 had reported a mismatch around the planned start. The concern was escalated on July 15. Safety80 cites a call log, a bank transfer reference and an attendance sheet.

Safety80 says a coordinator proposed changing the service plan and waiving one visit. The family accepted a replacement after nine days and closed the matter. Its last check was August 15.

EXPLORE FURTHER

## Topics in this story.

[Billing and replacements ↗](/topics/billing-and-replacements/)

[Browse all stories ↗](/reviews/)

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