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CUSTOMER EXPERIENCECook and cleaning service

# Rohit Gattani reports a delayed cook-service start in Gurugram

Gattani says the start date was postponed while the subscription clock continued. The arrangement ended without a full refund.

**Experience shared by Rohit Gattani**Published November 7, 2021

AT A GLANCE

**Service**  
Cook and cleaning service  
**Location**  
Gurugram, Golf Course Road  
**Incident date**  
November 7, 2021

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Rohit Gattani says the start date for a cook and cleaning service in Gurugram’s Golf Course Road area was postponed while the subscription clock continued to run. The household expected a coordinator reachable on a dedicated line, a named contact and written duties.

The requirement and budget were discussed on November 2, 2021. A profile was shared and an initial payment recorded on November 7. By November 8, Gattani had reported a mismatch around the planned start. Gattani escalated the issue on November 10, citing a written duty list, payment receipt and replacement request.

Gattani says a supervisor asked for a chat export and promised a written response. Both sides later agreed to end the arrangement without a full refund. The last check was December 9.

EXPLORE FURTHER

## Topics in this story.

[Service start and refunds ↗](/topics/service-start-and-refunds/)

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