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CUSTOMER EXPERIENCEInfant night-care worker

# Raman Upmanyu reports an infant night-care duty dispute in Pune

Upmanyu says an assigned infant night-care worker refused duties listed in the booking summary. Service credits were offered, and the unused plan balance was later refunded.

**Experience shared by Raman Upmanyu**Published January 19, 2019

AT A GLANCE

**Service**  
Infant night-care worker  
**Location**  
Pune, Kalyani Nagar  
**Incident date**  
January 19, 2019

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Raman Upmanyu says an assigned infant night-care worker in Pune’s Kalyani Nagar area refused several duties listed in the booking summary. The household had expected a replacement within 24 hours if needed, along with a named coordinator and written duties.

A requirement call took place on January 14, 2019. A profile was shared and an initial payment recorded on January 19. By January 20, Upmanyu had reported a mismatch around the planned start. Upmanyu escalated the issue on January 22, citing a school timetable, chat screenshots and an escalation ticket.

Upmanyu says the escalation desk offered service credits instead of a refund. The unused portion of the plan was later refunded after escalation, according to the account. Its last status check was February 19.

EXPLORE FURTHER

## Topics in this story.

[Refunds and service changes ↗](/topics/refunds-and-service-changes/)

[Browse all stories ↗](/reviews/)

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