[Home](/)/[Reviews](/reviews/)/Purva Naidu questions nanny suitability in a public complaint

CUSTOMER EXPERIENCENanny placement

# Purva Naidu questions nanny suitability in a public complaint

Naidu questions an assigned nanny's suitability and says two replacements did not arrive, followed by a partial refund with a ₹3,000 deduction.

**Experience shared by Purva Naidu**Published October 20, 2026

AT A GLANCE

**Service**  
Nanny placement  
**Source publication**  
July 10, 2024  
**Story updated**  
October 20, 2026

[Purva Naidu's submission to Consumer Complaints Court ↗](https://consumercomplaintscourt.com/unethical-practices-at-broomes/)

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Purva Naidu says in a submission to the Consumer Complaints Court website that an assigned nanny lacked experience and had what Naidu described as a serious integrity issue, raising concern about child safety. Naidu says the concern was raised with the relationship manager, along with a request to blacklist the nanny. The website publishes Naidu’s account as a customer complaint, not a court judgment.

Naidu also alleges misconduct by the relationship manager and says a request was made to speak with another manager. Two subsequently offered helpers did not arrive, Naidu says, prompting a request to discontinue service and receive a refund. According to the complaint, after a month of follow-ups Broomees issued a partial refund with ₹3,000 deducted. Naidu says continued calls to support did not reach someone who could resolve the remaining concern.

_Correction, 20 October 2026: Details from an unrelated experience have been removed._

EXPLORE FURTHER

## Topics in this story.

[Childcare ↗](/topics/childcare/)[Refunds ↗](/topics/refunds/)[Replacement ↗](/topics/replacement/)

[Browse all stories ↗](/reviews/)

KEEP READING

## Other stories.

Customer accountCook and household help

### [Abhilash Mohan reports three worker no-shows and a partial refund](/reviews/abhilash-mohan-cook-no-shows/)

Mohan says three assigned maids or cooks failed to appear, and disputes the refund and terms he received.

Customer: Abhilash Mohan[Read the story](/reviews/abhilash-mohan-cook-no-shows/)

Customer accountHousehold help

### [Reddit commenter reports three months of help on a 12-month plan](/reviews/alone-currency-subscription-service/)

u/Alone-Currency2104 says a maid was available for about three months of a 12-month subscription and that Broomees refused a refund or extension.

Customer: u/Alone-Currency2104[Read the story](/reviews/alone-currency-subscription-service/)

Customer accountNanny service

### [Anjali Nair D raises nanny conduct and service concerns](/reviews/anjali-nair-d-nanny-service/)

Nair says promised service was not provided and alleges a nanny chewed tobacco in front of children.

Customer: Anjali Nair D[Read the story](/reviews/anjali-nair-d-nanny-service/)

Customer accountHousehold help

### [Bhavna Raheja disputes worker selection and replacement counting](/reviews/bhavna-raheja-replacement-counting/)

Raheja says inexperienced workers were sent, one was returned within two days, and Aadhaar cards were counted as replacements.

Customer: Bhavna Raheja[Read the story](/reviews/bhavna-raheja-replacement-counting/)