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CUSTOMER EXPERIENCEWeekend elder-care aide

# Navya says an elder-care aide arrived without expected identity documents

Navya says a weekend elder-care aide arrived without documents the family had been told to expect. The household accepted a replacement after nine days.

**Experience shared by Navya**Published April 19, 2018

AT A GLANCE

**Service**  
Weekend elder-care aide  
**Location**  
Pune, Kalyani Nagar  
**Incident date**  
April 19, 2018

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Navya says a weekend elder-care aide sent to the family in Kalyani Nagar, Pune, arrived without the identity documents the household had been told to expect. The family had asked for a replacement within 24 hours if needed, a named coordinator and written duties.

The requirement and budget were discussed on April 14, 2018. A candidate profile was shared and the first payment recorded on April 19. Navya reported the document problem on April 20 and escalated it with supporting records on April 22. Navya followed up on May 4.

Navya says support opened an attendance ticket and requested a copy of the duty sheet. The family accepted a replacement after nine days and closed the matter.

Navya cites a booking invoice and a WhatsApp export.

EXPLORE FURTHER

## Topics in this story.

[Documentation and replacements ↗](/topics/documentation-and-replacements/)

[Browse all stories ↗](/reviews/)

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