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CUSTOMER EXPERIENCEPost-operative attendant

# Lavanya reports differing terms for attendant substitutions in Gurugram

Lavanya says three post-operative attendant substitutions were offered within a month with different hours and rates. The arrangement ended without a full refund.

**Experience shared by Lavanya**Published January 8, 2019

AT A GLANCE

**Service**  
Post-operative attendant  
**Location**  
Gurugram, Golf Course Road  
**Incident date**  
January 8, 2019

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Lavanya says three substitutes were offered within a month for a post-operative attendant arrangement in Gurugram’s Golf Course Road area. Each had different hours and rates. The household had expected a single all-inclusive monthly quote, a named coordinator and written confirmation of duties.

The requirement and budget were discussed on January 3, 2019. A candidate profile was shared and an initial payment recorded on January 8. By January 9, Lavanya had reported a mismatch around the planned start. Lavanya escalated the issue on January 11, citing a booking invoice and WhatsApp export.

Lavanya says a coordinator proposed changing the plan and waiving one visit. Both sides later agreed to end the arrangement without a full refund, according to the account. The last status check was February 15.

EXPLORE FURTHER

## Topics in this story.

[Substitutions and refunds ↗](/topics/substitutions-and-refunds/)

[Browse all stories ↗](/reviews/)

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