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CUSTOMER EXPERIENCEInfant night-care worker

# Bhavna Raheja reports an unmentioned fee on infant night care in Noida

Bhavna Raheja says an infant night-care invoice rose after the first visit because of a coordination fee not mentioned during the call. A replacement did not settle attendance concerns.

**Experience shared by Bhavna Raheja**Published November 5, 2020

AT A GLANCE

**Service**  
Infant night-care worker  
**Location**  
Noida, Sector 62  
**Incident date**  
November 5, 2020

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Bhavna Raheja says an infant night-care invoice for the family in Sector 62, Noida, increased after the first visit and included a coordination fee that had not been mentioned in the earlier call. The household had expected written duties and a named coordinator available on a dedicated phone line.

The family discussed its requirements and budget on November 1, 2020. A candidate profile was shared and the first payment recorded on November 5. Raheja reported the billing problem on November 6 and escalated it with supporting records on November 8. Raheja followed up on December 5.

Raheja says a coordinator proposed changing the service plan and waiving one visit. A replacement lasted one week before attendance problems returned.

Raheja cites a school timetable, chat screenshots and an escalation ticket.

EXPLORE FURTHER

## Topics in this story.

[Billing and attendance ↗](/topics/billing-and-attendance/)

[Browse all stories ↗](/reviews/)

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