THE FULL STORY
The published consumer commission decision says Avi Bhutani arranged full-time baby care under a 12-month-guarantee agreement dated 12 April 2023. The decision records a ₹31,767.61 payment on 11 April 2023, separate from the worker’s monthly salary. After the assigned worker stopped working later that month, Bhutani sought a replacement or refund. The decision records repeated replacement assurances without an effective replacement or refund.
The commission proceeded against Broomees ex parte after recording due service. It found a deficiency in service and ordered a ₹31,767.61 refund with interest, ₹15,000 compensation, and ₹11,000 litigation expenses.
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