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CUSTOMER EXPERIENCESenior companion

# Anjali Nair D reports a dispute over senior-companion duties in Mumbai

Anjali Nair D says a senior companion refused duties in the booking summary. The family accepted a replacement after nine days and closed the matter.

**Experience shared by Anjali Nair D**Published September 4, 2021

AT A GLANCE

**Service**  
Senior companion  
**Location**  
Mumbai, Powai  
**Incident date**  
September 4, 2021

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Anjali Nair D says a senior companion arranged for the household in Powai, Mumbai, refused several duties listed in the booking summary. The family had expected a two-day trial before the monthly plan began, a named coordinator and written confirmation of duties.

The requirement and budget were discussed on September 1, 2021. A candidate profile was shared and the first payment recorded on September 4. Nair reported the problem on September 5 and escalated it with supporting records on September 7. Nair followed up on October 9.

Nair says support acknowledged a profile mismatch and offered a new trial candidate. The family accepted a replacement after nine days and closed the matter.

Nair cites a medical-care checklist and coordinator emails.

EXPLORE FURTHER

## Topics in this story.

[Duties and replacements ↗](/topics/duties-and-replacements/)

[Browse all stories ↗](/reviews/)

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