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CUSTOMER EXPERIENCEWeekend elder-care aide

# Abhilash Mohan says an elder-care aide arrived without expected identity documents

Abhilash Mohan says a weekend elder-care aide arrived without promised identity documents. The service was cancelled, with credit for unused days.

**Experience shared by Abhilash Mohan**Published July 14, 2021

AT A GLANCE

**Service**  
Weekend elder-care aide  
**Location**  
Delhi, Vasant Kunj  
**Incident date**  
July 14, 2021

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Abhilash Mohan says an aide arranged for weekend elder care in Vasant Kunj, Delhi, arrived without the identity documents the family had expected. The household had asked for an all-inclusive monthly quote, a named coordinator and duties confirmed in writing.

The family discussed its requirements and budget on July 9, 2021. A profile was shared and the first payment recorded on July 14. Mohan reported the document problem on July 15, escalated it with supporting records on July 17 and followed up on August 8.

Mohan says support opened an attendance ticket and requested the duty sheet. The service was cancelled and credit was received for the unused days.

Mohan cites a subscription invoice and a dated list of missed visits.

EXPLORE FURTHER

## Topics in this story.

[Documentation and cancellations ↗](/topics/documentation-and-cancellations/)

[Browse all stories ↗](/reviews/)

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