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CUSTOMER EXPERIENCEWeekend elder-care aide

# Aakanksha Jain reports a disputed elder-care coordination fee in Jaipur

Jain says a coordination fee appeared after the first visit although it had not been mentioned on the call. The unused part of the plan was later refunded.

**Experience shared by Aakanksha Jain**Published January 4, 2024

AT A GLANCE

**Service**  
Weekend elder-care aide  
**Location**  
Jaipur, C-Scheme  
**Incident date**  
January 4, 2024

ON THIS PAGE

[The account](#the-account)[Topics](#story-topics)[Related stories](#related-stories)

THE FULL STORY

Aakanksha Jain says the invoice for a weekend elder-care aide in Jaipur’s C-Scheme rose after the first visit and included a coordination fee that had not been mentioned during the call. The household also expected a named coordinator and written confirmation of duties.

The requirement and budget were discussed on January 1, 2024. A profile was shared and an initial payment recorded on January 4. By January 5, Jain had reported a mismatch around the planned start. Jain escalated the billing concern on January 7, citing a medical-care checklist and coordinator emails.

Jain says support acknowledged a profile mismatch and offered a new trial candidate. The unused portion of the plan was refunded after escalation, according to the account. The last check was February 5.

EXPLORE FURTHER

## Topics in this story.

[Billing and refunds ↗](/topics/billing-and-refunds/)

[Browse all stories ↗](/reviews/)

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